FC Lausanne-Sport

FC Lausanne-Sport: a growing club 

FC Lausanne-Sport is supported by Weezevent in its growth strategy through a complete ticketing solution and a "No cash" payment system.

In action
  • 12 500 spectator capacity
  • 24 points of sale
  • 96 device deployed

On the 12th Sep­tem­ber 2021 FC Lau­sanne-Sport (LS) opened its sump­tu­ous Tuil­ière sta­di­um to a full house of 12,500 fans. The sta­di­um rep­re­sents the spear­head of the new growth strat­e­gy of FC Lau­sanne-Sport. As a part­ner, Weezevent has worked close­ly with the club to pro­vide a com­plete tick­et­ing solu­tion with a “No cash” pay­ment system.

Immersive ticketing

From the very begin­ning of their cus­tomer jour­ney fans can imag­ine them­selves at future match­es. This is made pos­si­ble by com­bin­ing three tech­no­log­i­cal solu­tions devel­oped by Weezevent : num­bered place­ments, 3D mod­el­ing of the sta­di­um and 2D visu­al­iza­tion of the seats. Thanks to immer­sive online tick­et­ing, FC Lau­sanne-Sport was the first Swiss foot­ball club to offer its mem­bers and vis­i­tors an aug­ment­ed pur­chas­ing experience.

Although online tick­et sales are open until the first whis­tle of every game, FC Lau­sanne-Sport also deploys an on-site tick­et­ing ser­vice at their box office pow­ered by Weezevent on match days. With this dual approach, the club has lis­tened to the pref­er­ences of its diverse fan­base and act­ed accordingly.

With the idea of enrich­ing the “fan expe­ri­ence”, FC Lau­sanne-Sport has cho­sen to per­son­alise all the ele­ments asso­ci­at­ed with tick­et­ing (sea­son tick­ets, tick­ets sold online and on-site). This per­son­al­i­sa­tion is used as a com­mu­ni­ca­tion lever to accom­pa­ny and guide sup­port­ers into the stadium.

Hybrid access control

FC Lau­sanne-Sport is the first of Weezevent’s clients to use Ski­da­ta access read­ers and turn­stiles, a solu­tion that was specif­i­cal­ly devel­oped for this occa­sion. As a result the access con­trol oper­a­tion is car­ried out in a flu­id and com­plete­ly auto­mat­ed way thanks to the col­lab­o­ra­tion between FC Lau­sanne-Sport, Ski­da­ta and Weezevent.

100 % dematerialised payments

FC Lau­sanne-Sport has tak­en advan­tage of its move to a new sta­di­um to rev­o­lu­tionise the pay­ment meth­ods on the ground. Whether for mer­chan­dis­ing, food or drinks, all pay­ments are now dematerialised.
This solu­tion, called “No cash”, is car­ried out through a sin­gle mobile device. This device has all the nec­es­sary func­tions: secure pay­ment, NFC chip reload­ing and spec­ta­tor reimbursement.

“No cash” pay­ments have the advan­tage of giv­ing FC Lau­sanne-Sport fans a great deal of free­dom, while at the same time elim­i­nat­ing the organ­i­sa­tion­al bur­den asso­ci­at­ed with man­ag­ing cash. To pay for their drinks atten­dees have 4 options: their sea­son ticket/card, a cash­less card for vis­it­ing fans, credit/debit card and the mobile app TWINT.

Point of sale management and reduced queues

Anoth­er ben­e­fit of “No Cash” is its ease and speed of use. Like so many oth­er foot­ball sta­di­ums the bars at FC Lau­sanne-Sport are very busy before the start of each match and dur­ing half-time. The “No-cash” sys­tem makes it pos­si­ble to man­age these crit­i­cal moments thanks to a num­ber of fac­tors: elim­i­na­tion of cash pay­ments, fast order pro­cess­ing, reduced human errors etc. Queues are reduced, fans do not miss any impor­tant moments of the game and sales are maximised.

As each trans­ac­tion is cen­tralised via Weez­pay, FC Lau­sanne-Sport receives detailed reports on the sales made at each match in real time. This way, the club can bet­ter man­age its stock and staffing lev­els accord­ing to the exact num­ber of expect­ed sales.

Communication adapted to each audience

Thanks to Weez­Tar­get (Weezevent’s CRM tool), FC Lau­sanne-Sport can cre­ate spe­cif­ic audi­ence groups (fam­i­lies, fans, young peo­ple, etc.) and then estab­lish a com­mu­ni­ca­tion strat­e­gy spe­cif­ic to each group. With a style adapt­ed to each audi­ence, tai­lored mar­ket­ing cam­paigns have more impact and are proven to be more effective.

These tools, and all the infor­ma­tion derived from them, also allow FC Lau­sanne-Sport to have a glob­al vision of the “fan expe­ri­ence”, a key ele­ment in the club’s growth strategy.

Weezevent has been able to respond to the chal­lenges we face with the new sta­di­um and the growth of the club. Their inte­grat­ed and com­plete solu­tion, which cov­ers our tick­et­ing needs and pay­ment sys­tems, is a real con­tri­bu­tion to our admin­is­tra­tive and finan­cial man­age­ment. In addi­tion, their fast, local and qual­i­ty ser­vice with ded­i­cat­ed teams is a real plus.

David Favrod Marketing Coordinator of FC Lausanne-Sport

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