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Attendees
RETURNS
You would like to receive your tickets again?
If you would like to receive new tickets, please see the web page where you placed your order. A re-send plug-in is usually located at the top of all Weezevent ticketing solutions.
If this is not the case or if you would like to edit the first and last name on the ticket, please contact the event planner directly as they are the only ones authorized to make such modifications. Their contact details are usually available either on the event page or on the event website where you placed your order. You can also find them on the ticket itself or in the confirmation email you received.
In the event that you have not found their contact details, and only in such a case, please contact us by email at support@weezevent.com stating your request, your first and last name, your phone number, the event in question and if at all possible the order number and date of purchase.
WEEZEVENT TICKETS
What is a Weezevent ticket?
There is a mention of BILLETS WEEZEVENT COMMERCE ELECTRONIQUE or BILLETS WEEZEVENT DIJON FRANCE on your bank statement and you cannot remember the source, or you do not know what this is about?
Weezevent is a website enabling event planners to sell tickets and online registrations for public or business events. You have therefore ordered tickets or registered for an event using our service. One way to find information about this order is to browse your email inbox for the date your account was debited or performing a search with the word WEEZEVENT.
In spite of this, if you cannot find the order, please contact us at support@weezevent.com stating your request, your first and last name, your phone number, the amount in question as well as the date the account was debited (value date and effective transaction date).
REFUND REQUEST
Any refund request must be made to the event planner.
Their contact details are usually available on the event page or the event website where you placed your order. You can also find them on the ticket itself or in the confirmation email you received.
As a reminder, and in compliance with article L 121–20‑4 of the French Consumer Code, tickets purchased for events are not eligible for cancellation. Any order is therefore final.
Furthermore, at the time of purchase, you have accepted the terms and conditions of sale specifying the terms of refund which we encourage you to read again, as well as the terms of sale of the event planner which may specify cases for and terms of refunds.