The Petit Train d’Artouste

The Petit Train d’Artouste: flexible ticketing to manage online and onsite sales.

The Train d’Artouste is a narrow gauge tourist railway and chose to use Weezevent’s ticketing and access control solutions to create hundreds of booking slots, manage allocations and delegate sales to partners.

In action
  • 17 trips per day.
  • 30 different ticket prices.
  • 1,157 visitors per day.
  • 103,779 visitors between June and October.

Create hundreds of booking slots in a matter of minutes.

In the heart of the Ossau Val­ley sit­u­at­ed in the French Pyre­nees, the Petit Train d’Artouste takes tourists and walk­ers to Lake Artouste, a start­ing point for hikes, pro­vid­ing an excep­tion­al view­point at an alti­tude of near­ly 2000m. From Mon­day to Sun­day, trains depart around every 30 min­utes for the hour-long jour­ney to the top.

The man­age­ment team want­ed to set up an easy online and on-site tick­et office in order to sell thou­sands of trips between May and Octo­ber. By choos­ing to work with Weezevent there was no risk to the organ­is­er in cre­at­ing the num­ber of poten­tial book­ing slots need­ed which were set up quick­ly and accurately.

Manage the number of available tickets and continue to sell until the last possible moment.

On sev­er­al occa­sions the organ­is­ers of the Petit Train d’Artouste had to change the num­ber of tick­ets avail­able, some­times at short notice, due to things such as:

  1. Vari­able return jour­ney times requir­ing changes to the num­ber of avail­able tickets.
  2. Pas­sen­ger delays result­ing in changes to the capac­i­ty of par­tic­u­lar trips.
  3. Can­celled trips due to incli­mate weath­er conditions.
  4. High demand result­ing in an increase in the num­ber of jour­neys and tick­ets available.

With Weezevent, the organ­is­ers’ tick­et­ing man­ag­er sim­ply adjust­ed the num­ber of slots avail­able regard­less of whether they were phys­i­cal­ly onsite or not. Our agile plat­form allowed the organ­is­ers to opti­mise occu­pan­cy rates by sell­ing tick­ets right up to when the trains depart­ed. Con­tin­u­ous syn­chro­niza­tion between the man­age­ment inter­face and the tick­et scan­ning ter­mi­nals ensured accu­rate and reli­able access con­trol on a con­tin­u­al basis.

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Delegate sales while maintaining control.

Using Weezevent to set up dif­fer­ent sales points has helped the Petit Train d’Artouste max­imise sales. Box offices were easy to set up and quick to use, which made it easy to utilise resellers or part­ners such as local hotels, tourist offices, sports shops etc.

The organ­is­er main­tained con­trol over the dis­tri­b­u­tion of tick­ets from the Weezevent back office when mak­ing changes to allo­ca­tions, prices or cat­e­gories issued to var­i­ous resellers. All changes are instan­ta­neous which saved time and ensured that no mis­takes were made.

Monitor sales figures from the Weezevent portal.

By eas­i­ly extract­ing data relat­ing to turnover, atten­dance or sales, the organ­is­er was able to report accu­rate infor­ma­tion at any time. This was par­tic­u­lar­ly use­ful dur­ing board meet­ings at the town hall, for which they act­ed as a munic­i­pal authority.

High­ly accu­rate infor­ma­tion made it pos­si­ble to opti­mise plan­ning, espe­cial­ly when it comes to pric­ing, for ‘the season’.

coralie-maysounabe

“The sup­port pro­vid­ed by Weezevent was very impor­tant to us.”

Coralie Maysounabe Sales Manager for The Petit Train d’Artouste

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