Terms and Conditions — WeezTicket

Ticketing and Online Registration System

WEEZEVENT is a web based event tech­nol­o­gy ser­vice offer­ing the oppor­tu­ni­ty to Pro­mot­ers to  sell Tick­ets for Events.

WEEZEVENT is mere­ly an inter­me­di­ary act­ing under a con­tract by which it has the pow­er to pub­lish, man­u­fac­ture, sell tick­ets on behalf of the Pro­mot­er.

There­fore, WEEZEVENT only acts as an event tech­nol­o­gy provider with­out inter­fer­ing in any way with the organ­i­sa­tion of the show or the Event itself.

Pro­mot­ers are there­fore ful­ly respon­si­ble for the con­duct of Events. Book­ings are made in real time on WEEZEVENT servers based on the Event details and rules set by the Pro­mot­er.

In this con­text, you are informed in real time of the avail­abil­i­ty of the Tick­ets.


These Gen­er­al Terms and Con­di­tions apply with­out restric­tion to any pur­chase of tick­ets offered for sale by SAS WEEZEVENT tech­nol­o­gy.

You are required to read it before any tick­et pur­chase, the choice of the use of WEEZEVENT ser­vices being your sole respon­si­bil­i­ty.

The head office of WEEZEVENT is 14 Rue de l’Est in DIJON (21000) — FRANCE. You can also use this address for con­tact pur­pos­es: 164 Rue Ambroise Croizat SAINT DENIS (93200) — FRANCE.

The con­tract applies to the exclu­sion of all oth­ers, includ­ing those applic­a­ble to oth­er tick­et dis­tri­b­u­tion chan­nels. It can be con­sult­ed at any time on the WEEZEVENT web­site and will pre­vail over any oth­er ver­sion or any oth­er con­tra­dic­to­ry doc­u­ment.

Unless proved oth­er­wise, the data record­ed in WEEZEVEN­T’s sys­tem con­sti­tutes proof of all the trans­ac­tions that you under­take with WEEZEVENT.

In accor­dance with the Data Pro­tec­tion Act of 6 Jan­u­ary 1978, rein­forced and sup­ple­ment­ed by the GDPR (Gen­er­al Data Pro­tec­tion reg­u­la­tion) entered into force on 25 May 2018, you have at any time a right of access, rec­ti­fi­ca­tion, oppo­si­tion, era­sure and porta­bil­i­ty of all of your per­son­al data by writ­ing, by mail and jus­ti­fy­ing your iden­ti­ty, to:

WEEZEVENT, 164 Rue Ambroise Croizat SAINT DENIS (93200) — FRANCE.

You declare that you have read this con­tract and have accept­ed it by tick­ing the box pro­vid­ed for this pur­pose before plac­ing an order for your tick­ets. The val­i­da­tion of the tick­et order con­sti­tutes your accep­tance with­out restric­tion or reser­va­tion of this con­tract.

Final­ly, you acknowl­edge that you have the capac­i­ty to con­tract and pur­chase tick­ets offered with the WEEZEVENT tech­nol­o­gy.

This con­tract is sub­ject to future mod­i­fi­ca­tions. In this case, the applic­a­ble ver­sion to your pur­chase will be the one applic­a­ble on the day of your pur­chase.


The reg­is­tra­tion of an order with the WEEZEVENT tech­nol­o­gy is car­ried out when you accept these Terms and Con­di­tions by tick­ing the box pro­vid­ed for this pur­pose and that you con­firm your order. In appli­ca­tion of the pro­vi­sions of Arti­cle 1127–2 of the Civ­il Code, the Cus­tomer has the oppor­tu­ni­ty to check the details of the order, the total price and cor­rect any errors before con­firm­ing its accep­tance. This val­i­da­tion implies the accep­tance of the entire­ty of the present Terms and Con­di­tions and con­sti­tutes a proof of the con­tract.

It is your respon­si­bil­i­ty to check the accu­ra­cy of the order and report any errors imme­di­ate­ly.

Tick­et sales will be con­sid­ered final only after WEEZEVENT has sent you the con­fir­ma­tion of the accep­tance of the order, by email after receiv­ing pay­ment.

WEEZEVENT reserves the right to can­cel or refuse any order from a Cus­tomer with whom there is a dis­pute over the pay­ment of a pre­vi­ous order.

Ticket prices

Tick­et prices are list­ed in the appro­pri­ate cur­ren­cy at face val­ue, depend­ing on the case the price will indi­cate if book­ing fees and ser­vice fees are includ­ed or not. A ser­vice charge is applic­a­ble to each tick­et sold. The ser­vice charge can be includ­ed in or exclud­ed from the price of the tick­et. When the ser­vice charge is exclud­ed from the price of the tick­et it is also out­lined at the begin­ning of the pur­chase process with the applic­a­ble tax­es.

For some Events, at the Pro­mot­ers’ request, you will receive a vouch­er instead of Tick­ets. In these sit­u­a­tions, unless informed oth­er­wise, Tick­ets have to be col­lect­ed in exchange of vouch­ers at the venue entrance 30 min­utes before the Event begin­ning.

All orders, regard­less of the coun­try of pur­chase, are payable in the cur­ren­cy indi­cat­ed dur­ing the order process.

WEEZEVENT reserves the right to change its’ own prices at any time but the prod­ucts will be billed based on price cat­e­gories applic­a­ble at the time of an order.

Availability and seating chart

When plac­ing an order, you are informed in real time, of the avail­abil­i­ty of desired Tick­ets.

In case of unavail­abil­i­ty of all or some Tick­ets from the desired cat­e­go­ry WEEZEVENT will inform you, then you can buy Tick­ets in anoth­er cat­e­go­ry, sub­ject to avail­abil­i­ty.

If the num­ber of Tick­ets you request­ed exceeds the num­ber of avail­able Tick­ets in the cho­sen cat­e­go­ry or in anoth­er pro­posed cat­e­go­ry, it is pos­si­ble that WEEZEVENT will assign you an alter­na­tive option. It is pos­si­ble that in this sit­u­a­tion your assigned seats will not be togeth­er.

In any case, you can check the suit­abil­i­ty of the Tick­ets when con­firm­ing the order.

If seat num­bers are pro­vid­ed by the Pro­mot­er to WEEZEVENT, and seats are num­bered, WEEZEVENT can offer a seat­ing chart dur­ing the book­ing process. This is only pro­vid­ed for infor­ma­tion pur­pos­es and has no con­trac­tu­al val­ue.


For orders con­tain­ing val­ue Tick­ets, trans­ac­tions must be paid by cred­it card direct­ly. WEEZEVENT accepts pay­ments through bank cards from VISA and MASTERCARD net­works and oth­er poten­tial providers men­tioned at the pay­ment stage.

Your bank account will be deb­it­ed for the amount of the order, upon final approval of the secured pay­ment method. For cred­it card pay­ments this will appear in your month­ly state­ment.

A proof of pur­chase — and an invoice in case the Pro­mot­er  acti­vat­ed this option into the sys­tem — will auto­mat­i­cal­ly be sent to you by email as soon as pay­ment has been com­plet­ed.

If the Pro­mot­er allows it, you can also reserve a Tick­et by select­ing the “offline Pay­ment”. In this case, we will only pro­ceed to the book­ing reg­is­tra­tion: you will have to make pay­ment direct­ly to the Pro­mot­er under the terms set out by the Pro­mot­er.

To be valid, Tick­ets must not have been reject­ed or remained unpaid on the pay­ment card used for the order, in which case the bar­code will be dis­abled: you will not be able to access the Event. The deb­it from the pay­ment card is inde­pen­dent from the print­ing of the tick­ets. In any case the Tick­ets will be con­sid­ered paid even if the cus­tomer does not print them.

Secure payments

WEEZEVENT uses all rea­son­able and avail­able tech­nol­o­gy to make its online pay­ment sys­tem as reli­able as pos­si­ble. The con­fi­den­tial­i­ty of bank infor­ma­tion is guar­an­teed and secured by SSL pro­to­col which sys­tem­at­i­cal­ly con­trols the valid­i­ty of access rights when pay­ing by pay­ment card and encrypts all exchanges.

For such pay­ments, WEEZEVENT uses the CIC bank’s pay­ment solu­tion.


Upon con­fir­ma­tion of your order, unless told oth­er­wise dur­ing the order, you will receive an email with the dig­i­tal Tick­et (in the body of the mes­sage or in attach­ment) to be print­ed at home on A4 paper.

Each Tick­et has a unique bar­code that allows you to access the Event. Only one per­son can access the Event with a Tick­et. In fact, in case of loss, theft or dupli­ca­tion of a valid Tick­et, only the first per­son hold­ing the Tick­et may access the Event. You remain respon­si­ble for who uses your Tick­et.

Printing conditions and ticket validity

This Tick­et is only valid if print­ed on blank white A4 paper, front and back. The print size must not have been altered, the impres­sion should be of good qual­i­ty and all the infor­ma­tion on the Tick­et must be read­able. Print­ing can be done in black and white or in colour.

Par­tial­ly print­ed, soiled, dam­aged or unread­able Tick­ets may not be accept­ed, and con­sid­ered invalid by the Pro­mot­er.

A Pro­mot­er can also accept oth­er Tick­et for­mats: mobile phone, tablet … These options can be pre­sent­ed, when appro­pri­ate, dur­ing the book­ing process.

Ticket use and validity

The Tick­et is not exchange­able or refund­able.

It is per­son­al to you and not trans­fer­able with­out the Promoter’s express autho­ri­sa­tion. It is pos­si­ble that each reg­is­tered Tick­et has the same cus­tomer details, name­ly that of the lead book­er. In any case, the Tick­et can­not be sold for more than face val­ue stat­ed on the Tick­et. WEEZEVENT reserves the right to pros­e­cute any­one offer­ing Tick­ets for sale for a high­er price than their face val­ue.

The Tick­et is only valid for the spec­i­fied place, date and exact time of the Event. After the start time of the Event, access to the Event is not guar­an­teed: in this case, you will not be enti­tled to any refund. You are advised to arrive at least 30 min­utes before the begin­ning of the Event.

Some of the sched­ules pro­vid­ed by the Pro­mot­er may have strict dead­lines with­out any flex­i­bil­i­ty with regards to entry.

Any­one who does not com­ply with the rules and spe­cial pro­vi­sions, the gen­er­al T&Cs, may be refused entry to the event or be expelled with­out being enti­tled to refund for their tick­et.

Ticket control and access to Event

The Pro­mot­er has the respon­si­bil­i­ty to ensure the con­trol of Tick­ets, unless he has del­e­gat­ed this task to a third par­ty. If nec­es­sary, the unique bar­code and the Ticket’s details will allow the valid­i­ty of each Tick­et to be checked.

For named Tick­ets, the Pro­mot­er can always ask for iden­ti­fi­ca­tion at the entrance of the Event loca­tion. There­fore, you must pro­vide valid pho­to ID if you want to access the Event.

When set­ting up the Event, the Pro­mot­er may indi­cate oth­er pos­si­ble proofs or forms of valid ID to present to the entrance of the Event loca­tion. In this case, we will inform you before the Event and the Pro­mot­er may request the pre­sen­ta­tion of such proofs.

You must keep your Tick­et or any tick­et stub that could have been giv­en to you by the Pro­mot­er when access­ing the Event for the com­plete dura­tion of the Event.

It is remind­ed that Pro­mot­er is not oblig­ed to ver­i­fy the iden­ti­ty of the per­son in pos­ses­sion of the Tick­et print­ed at home, or to ver­i­fy the authen­tic­i­ty of the Tick­et print­ed at home in so far as the copy of the Tick­et print­ed at home can­not be detect­ed with cer­tain­ty. Also, please note that you are respon­si­ble for keep­ing your Tick­et and that access to the Event may be refused even if your Tick­et con­firms your iden­ti­ty. You will not be enti­tled to any refunds.


It is strict­ly for­bid­den to repro­duce, dupli­cate or forge a Tick­et in any way what­so­ev­er. The per­son who repro­duces the Tick­et and the user of the Ticket’s copy are liable to pros­e­cu­tion. In case of loss or theft, WEEZEVENT is not liable for unau­tho­rised Tick­et use. Any lost or stolen tick­et is nei­ther exchange­able nor refund­able. In case of loss, theft or dupli­ca­tion of the Tick­et, please con­tact the Pro­mot­er.

Retraction delay, cancellation and refund

In accor­dance with Arti­cle L 121–20‑4 of the Con­sumer Code, the Notes are not the sub­ject of a right of with­draw­al. All orders are firm and final.

A Tick­et can­not be returned, exchanged or refund­ed even in the event of loss or theft.

A Tick­et can only be refund­ed in case of can­cel­la­tion of the Event and only upon the deci­sion of the Pro­mot­er. WEEZEVENT oper­ates only at the stage of dis­tri­b­u­tion as an inter­me­di­ary of the Pro­mot­er and it is not intend­ed to receive the price of tick­ets that are dis­trib­uted by the Pro­mot­er. Thus, WEEZEVENT can­not be held to any refund if it is not in pos­ses­sion of the tick­et rev­enue and it can­not replace the Pro­mot­er in the frame of his oblig­a­tions.

In this con­text, refunds by WEEZEVENT will only be made if the lat­ter has been allowed to do so by the Pro­mot­er.

You will be informed of the pos­si­ble can­cel­la­tion of the Event, its post­pone­ment or its mod­i­fi­ca­tion by the com­pa­ny WEEZEVENT if, and only if, it has pre­vi­ous­ly been informed by the Pro­mot­er. We there­fore invite you to stay in touch with the Pro­mot­er to be informed about the Event.

In the event that WEEZEVENT is allowed to make a refund on behalf of the Pro­mot­er, only those buy­ers who have placed an order on the WEEZEVENT web­site and whose name appears on the Tick­et can be reim­bursed.

Your refund, exclud­ing reser­va­tions via the “offline pay­ment”, will be made by Weezevent on behalf of the Pro­mot­er only if the Pro­mot­er has deposit­ed to Weezevent the mon­ey need­ed to pro­ceed to refund. Indeed, WEEZEVENT acts only as an inter­me­di­ary of the Pro­mot­er and it is not per­son­al­ly liable for reim­burse­ment. The reim­burse­ment can only occur:

- If the Pro­mot­er has vol­un­tar­i­ly request­ed the reim­burse­ment of the buy­ers,

- Or if the Pro­mot­er has accept­ed the refund request from the buy­ers.

By pur­chas­ing a Tick­et with the WEEZEVENT tech­nol­o­gy, you express­ly agree to waive any claim against WEEZEVENT for reim­burse­ment pur­pos­es, as WEEZEVENT do not receive the tick­et rev­enue. WEEZEVENT will do every­thing pos­si­ble to allow you to be refund­ed by the Pro­mot­er.

It is remind­ed that any deci­sion to can­cel, post­pone or mod­i­fy an Event is the respon­si­bil­i­ty of the Pro­mot­er and WEEZEVENT can­not take the place of the lat­ter.

In the event of can­cel­la­tion of an Event, the book­ing fee will, in any case, be retained by WEEZEVENT. In these cas­es, only the price of the Tick­et will be refund­ed.

Behaviour during the Event

You will need to fol­low the Promoter’s guide­lines when you are onsite at the Event.

The Rules of the Event may be made avail­able either direct­ly by the Pro­mot­er on his web­site, before access to the Event, or pri­or to the Event by email from the Pro­mot­er.

Except where oth­er­wise stat­ed, it is for­bid­den to pho­to­graph, film or record dur­ing the Event.

Liability — Applicable Law — Mediation

Accord­ing to the French Law No.2004–575 of June 21, 2004 Arti­cle L 121–20‑3 of the Con­sumer Code, WEEZEVENT is auto­mat­i­cal­ly liable to the con­sumer for the prop­er per­for­mance of oblig­a­tions under the con­tract con­clud­ed at a dis­tance.

As such, WEEZEVENT is liable to you for the prop­er Tick­et trans­mis­sion and if nec­es­sary for the prop­er pay­ment exe­cu­tion. It is remind­ed that the choice of the use of WEEZEVENT ser­vices rather than anoth­er tick­et dis­tri­b­u­tion chan­nel is your sole respon­si­bil­i­ty.

WEEZEVENT can­not how­ev­er be held respon­si­ble for the smooth progress of the Event and the good per­for­mance of Promoter’s oblig­a­tions includ­ing the hold­ing of the Event, com­pli­ance with health and safe­ty rules.

WEEZEVENT is indeed only act­ing on behalf of the Pro­mot­er as part of a tech­nol­o­gy provider and you remain entire­ly respon­si­ble for the choice of the Event and the choice of the Organ­is­er.

Tick­ets sales referred to here­in are sub­ject to French Law.

In case of lit­i­ga­tion, only the French courts have juris­dic­tion.

In gen­er­al, Events are held under Promoter’s sole respon­si­bil­i­ty. Indeed, WEEZEVENT acts on behalf of the Pro­mot­er in the lim­it­ed con­text of a tech­nol­o­gy provider. WEEZEVENT respon­si­bil­i­ty can­not be held for unex­pect­ed rea­sons beyond its con­trol, includ­ing:

- Event can­cel­la­tion,
— Event mod­i­fi­ca­tion by the Pro­mot­er,
— Event post­pone­ment,
— And in gen­er­al, any inci­dent that may occur dur­ing the Event.

In the event of lit­i­ga­tion, you have the pos­si­bil­i­ty to resort to medi­a­tion and in par­tic­u­lar to the medi­a­tion FEVAD and the Medi­a­tor of E‑commerce. You can send your dis­pute set­tle­ment request for free to the FEVAD medi­a­tion ser­vice:

- By email to: relationconso@fevad.com,

- Via an online form,

- By postal mail to: 60 rue la Boétie — 75008 Paris.

If no solu­tion could be found with­in the dead­line, you can be sup­port­ed by the E‑commerce Medi­a­tor, as the final ami­ca­ble rem­e­dy.

Personal data

The per­son­al data that you com­mu­ni­cate to us is only in order to allow the real­i­sa­tion of the trans­ac­tion and to pre­serve the proof of it. This infor­ma­tion also allows us to send you the Tick­et (s) you ordered and, if pos­si­ble, to con­tact you in case of can­cel­la­tion or mod­i­fi­ca­tion of the date, time or place of an Event for which you would be reg­is­tered. This infor­ma­tion is by default, the name, sur­name, e‑mail address and tele­phone num­ber of the par­tic­i­pant and some­times, depend­ing on the needs nec­es­sary for the organ­i­sa­tion of the Event, the com­pa­ny, the date of birth of the par­tic­i­pant, postal address, a pho­to­graph, etc. For track­ing pur­pos­es, the buy­er’s IP address and the pay­ment ref­er­ence num­ber from the bank provider are also retained.

This data allows in par­tic­u­lar:

- Your iden­ti­fi­ca­tion,

- The proof that you are allowed to attend to the Event,

- The proof of the par­tic­u­lar con­di­tions of one or anoth­er of the price cat­e­gories of the Event,

- Inter­ac­tion with third-par­ty access con­trol solu­tions,

- The dis­tri­b­u­tion of prac­ti­cal infor­ma­tion on the progress of the Event,

- The preser­va­tion of the proof of the trans­ac­tion.

You are remind­ed that the Pro­mot­er sets up the Event before the sale of the Tick­ets. There­fore, the per­son­al data processed is the infor­ma­tion that is request­ed by the Pro­mot­er at this moment.

You have at any time a right to access and rec­ti­fy data con­cern­ing you from WEEZEVENT con­cern­ing the data that it is required to col­lect and keep in the con­text of its own oblig­a­tions (art. 34 of the law “Infor­ma­tique and Free­dom “of Jan­u­ary 6, 1978). Requests to be sent to: WEEZEVENT — 164 rue Ambroise Croizat, Build­ing Le Verone — 8th floor, 93200 Saint Denis — FRANCE. The web­site www.WEEZEVENT.com is reg­is­tered with the French CNIL and has the fol­low­ing reg­is­tra­tion num­ber: 1291474 (avail­able on the web­site www.cnil.fr).

By val­i­dat­ing your order, you agree that WEEZEVENT trans­mits your per­son­al data to the Pro­mot­er. It is remind­ed that the Pro­mot­er informs WEEZEVENT about the data it intends to obtain. Any accep­tance of an order there­fore implies recog­ni­tion of the trans­mis­sion of the infor­ma­tion pro­vid­ed to the Pro­mot­er. In accor­dance with legal pro­vi­sions, the trans­mis­sion of data is nec­es­sary for the prop­er per­for­mance of the con­tract bind­ing you to the Pro­mot­er. As such, WEEZEVENT can­not be held respon­si­ble for any use that may be made of this data by the Pro­mot­er. You will also be able to exer­cise your rights direct­ly with the Pro­mot­er (right of access, rec­ti­fi­ca­tion, era­sure and oppo­si­tion, right to the lim­i­ta­tion of the treat­ment, right to the porta­bil­i­ty of the data, right of not be the sub­ject of an auto­mat­ed indi­vid­ual deci­sion (includ­ing pro­fil­ing)).

Final­ly, we inform you that we are also like­ly to trans­mit your data to our own ser­vice providers. In this con­text, we strive to ensure that our providers ensure con­fi­den­tial­i­ty.

WEEZEVENT client service

For all infor­ma­tion or ques­tions, the WEEZEVENT Client Ser­vice is avail­able.

You will find WEEZEVENT details in the “Con­tact” sec­tion avail­able on the “Home Page” of www.WEEZEVENT.com.

Legal Notices

WEEZEVENT is a com­pa­ny that offers Event Pro­mot­ers the pos­si­bil­i­ty to cre­ate their own tick­et­ing, reg­is­tra­tion or online invi­ta­tion mod­ule for their Events from the web­site www.WEEZEVENT.com.

Com­pa­ny name: SAS WEEZEVENT
Reg­is­tered office: 14, rue de l’Est — 21000 Dijon
Cor­re­spon­dence office : 164 Rue Ambroise Croizat SAINT DENIS (93200) — FRANCE.

Legal rep­re­sen­ta­tive: Pierre-Hen­ri DEBALLON
Pub­li­ca­tion Direc­tor: Pierre-Hen­ri DEBALLON
Web­site host­ing WEEZEVENT.com: AMAZON AWS, 67 Boule­vard du Général Leclerc CLICHY (92110) – FRANCE.

Share cap­i­tal: 72,212 euros
RCS: 503 715 401 00017
No. ID TVA: FR93503715401
Phone: 01 84 16 55

Acceptance of the general terms

By val­i­dat­ing the order, you accept the order as well as the entire T&Cs here­in with­out reserve. The data reg­is­tered by WEEZEVENT con­sti­tutes proof of the entire trans­ac­tion that occurred. You also accept the gen­er­al terms that the Pro­mot­er could have com­mu­ni­cat­ed to you which com­plete the present T&Cs.

Law of the contract

These Terms and Con­di­tions and the pro­vi­sion of the Ser­vices to you are gov­erned by the laws of France.

Special note for International use

Recog­nis­ing the glob­al nature of the Inter­net, you agree to com­ply with all local rules regard­ing online con­duct and accept­able Con­tent. By way of illus­tra­tion and not lim­i­ta­tion, you agree to com­ply with all applic­a­ble laws and reg­u­la­tions (for­eign and domes­tic) regard­ing the trans­mis­sion of tech­ni­cal data export­ed from France or the coun­try in which you reside.

Terms and conditions

These terms and con­di­tions are trans­lat­ed from the French ver­sion which is the ref­er­ence in case of any dis­pute.

Last update: March 15th 2018

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