Terms and Conditions – WeezTicket
Ticketing and Online Registration System
WEEZEVENT is a web based event technology service offering the opportunity to Promoters to sell Tickets for Events.
WEEZEVENT is merely an intermediary acting under a contract by which it has the power to publish, manufacture, sell tickets on behalf of the Promoter.
Therefore, WEEZEVENT only acts as an event technology provider without interfering in any way with the organisation of the show or the Event itself.
Promoters are therefore fully responsible for the conduct of Events. Bookings are made in real time on WEEZEVENT servers based on the Event details and rules set by the Promoter.
In this context, you are informed in real time of the availability of the Tickets.
These General Terms and Conditions apply without restriction to any purchase of tickets offered for sale by SAS WEEZEVENT technology.
You are required to read it before any ticket purchase, the choice of the use of WEEZEVENT services being your sole responsibility.
The head office of WEEZEVENT is 14 Rue de l’Est in DIJON (21000) – FRANCE. You can also use this address for contact purposes: 164 Rue Ambroise Croizat SAINT DENIS (93200) – FRANCE.
The contract applies to the exclusion of all others, including those applicable to other ticket distribution channels. It can be consulted at any time on the WEEZEVENT website and will prevail over any other version or any other contradictory document.
Unless proved otherwise, the data recorded in WEEZEVENT’s system constitutes proof of all the transactions that you undertake with WEEZEVENT.
In accordance with the Data Protection Act of 6 January 1978, reinforced and supplemented by the GDPR (General Data Protection regulation) entered into force on 25 May 2018, you have at any time a right of access, rectification, opposition, erasure and portability of all of your personal data by writing, by mail and justifying your identity, to:
WEEZEVENT, 164 Rue Ambroise Croizat SAINT DENIS (93200) – FRANCE.
You declare that you have read this contract and have accepted it by ticking the box provided for this purpose before placing an order for your tickets. The validation of the ticket order constitutes your acceptance without restriction or reservation of this contract.
Finally, you acknowledge that you have the capacity to contract and purchase tickets offered with the WEEZEVENT technology.
This contract is subject to future modifications. In this case, the applicable version to your purchase will be the one applicable on the day of your purchase.
The registration of an order with the WEEZEVENT technology is carried out when you accept these Terms and Conditions by ticking the box provided for this purpose and that you confirm your order. In application of the provisions of Article 1127–2 of the Civil Code, the Customer has the opportunity to check the details of the order, the total price and correct any errors before confirming its acceptance. This validation implies the acceptance of the entirety of the present Terms and Conditions and constitutes a proof of the contract.
It is your responsibility to check the accuracy of the order and report any errors immediately.
Ticket sales will be considered final only after WEEZEVENT has sent you the confirmation of the acceptance of the order, by email after receiving payment.
WEEZEVENT reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.
Ticket prices are listed in the appropriate currency at face value, depending on the case the price will indicate if booking fees and service fees are included or not. A service charge is applicable to each ticket sold. The service charge can be included in or excluded from the price of the ticket. When the service charge is excluded from the price of the ticket it is also outlined at the beginning of the purchase process with the applicable taxes.
For some Events, at the Promoters’ request, you will receive a voucher instead of Tickets. In these situations, unless informed otherwise, Tickets have to be collected in exchange of vouchers at the venue entrance 30 minutes before the Event beginning.
All orders, regardless of the country of purchase, are payable in the currency indicated during the order process.
WEEZEVENT reserves the right to change its’ own prices at any time but the products will be billed based on price categories applicable at the time of an order.
Availability and seating chart
When placing an order, you are informed in real time, of the availability of desired Tickets.
In case of unavailability of all or some Tickets from the desired category WEEZEVENT will inform you, then you can buy Tickets in another category, subject to availability.
If the number of Tickets you requested exceeds the number of available Tickets in the chosen category or in another proposed category, it is possible that WEEZEVENT will assign you an alternative option. It is possible that in this situation your assigned seats will not be together.
In any case, you can check the suitability of the Tickets when confirming the order.
If seat numbers are provided by the Promoter to WEEZEVENT, and seats are numbered, WEEZEVENT can offer a seating chart during the booking process. This is only provided for information purposes and has no contractual value.
For orders containing value Tickets, transactions must be paid by credit card directly. WEEZEVENT accepts payments through bank cards from VISA and MASTERCARD networks and other potential providers mentioned at the payment stage.
Your bank account will be debited for the amount of the order, upon final approval of the secured payment method. For credit card payments this will appear in your monthly statement.
A proof of purchase – and an invoice in case the Promoter activated this option into the system – will automatically be sent to you by email as soon as payment has been completed.
If the Promoter allows it, you can also reserve a Ticket by selecting the «offline Payment». In this case, we will only proceed to the booking registration: you will have to make payment directly to the Promoter under the terms set out by the Promoter.
To be valid, Tickets must not have been rejected or remained unpaid on the payment card used for the order, in which case the barcode will be disabled: you will not be able to access the Event. The debit from the payment card is independent from the printing of the tickets. In any case the Tickets will be considered paid even if the customer does not print them.
WEEZEVENT uses all reasonable and available technology to make its online payment system as reliable as possible. The confidentiality of bank information is guaranteed and secured by SSL protocol which systematically controls the validity of access rights when paying by payment card and encrypts all exchanges.
For such payments, WEEZEVENT uses the CIC bank’s payment solution.
Upon confirmation of your order, unless told otherwise during the order, you will receive an email with the digital Ticket (in the body of the message or in attachment) to be printed at home on A4 paper.
Each Ticket has a unique barcode that allows you to access the Event. Only one person can access the Event with a Ticket. In fact, in case of loss, theft or duplication of a valid Ticket, only the first person holding the Ticket may access the Event. You remain responsible for who uses your Ticket.
Printing conditions and ticket validity
This Ticket is only valid if printed on blank white A4 paper, front and back. The print size must not have been altered, the impression should be of good quality and all the information on the Ticket must be readable. Printing can be done in black and white or in colour.
Partially printed, soiled, damaged or unreadable Tickets may not be accepted, and considered invalid by the Promoter.
A Promoter can also accept other Ticket formats: mobile phone, tablet … These options can be presented, when appropriate, during the booking process.
Ticket use and validity
The Ticket is not exchangeable or refundable.
It is personal to you and not transferable without the Promoter’s express authorisation. It is possible that each registered Ticket has the same customer details, namely that of the lead booker. In any case, the Ticket cannot be sold for more than face value stated on the Ticket. WEEZEVENT reserves the right to prosecute anyone offering Tickets for sale for a higher price than their face value.
The Ticket is only valid for the specified place, date and exact time of the Event. After the start time of the Event, access to the Event is not guaranteed: in this case, you will not be entitled to any refund. You are advised to arrive at least 30 minutes before the beginning of the Event.
Some of the schedules provided by the Promoter may have strict deadlines without any flexibility with regards to entry.
Anyone who does not comply with the rules and special provisions, the general T&Cs, may be refused entry to the event or be expelled without being entitled to refund for their ticket.
Ticket control and access to Event
The Promoter has the responsibility to ensure the control of Tickets, unless he has delegated this task to a third party. If necessary, the unique barcode and the Ticket’s details will allow the validity of each Ticket to be checked.
For named Tickets, the Promoter can always ask for identification at the entrance of the Event location. Therefore, you must provide valid photo ID if you want to access the Event.
When setting up the Event, the Promoter may indicate other possible proofs or forms of valid ID to present to the entrance of the Event location. In this case, we will inform you before the Event and the Promoter may request the presentation of such proofs.
You must keep your Ticket or any ticket stub that could have been given to you by the Promoter when accessing the Event for the complete duration of the Event.
It is reminded that Promoter is not obliged to verify the identity of the person in possession of the Ticket printed at home, or to verify the authenticity of the Ticket printed at home in so far as the copy of the Ticket printed at home cannot be detected with certainty. Also, please note that you are responsible for keeping your Ticket and that access to the Event may be refused even if your Ticket confirms your identity. You will not be entitled to any refunds.
It is strictly forbidden to reproduce, duplicate or forge a Ticket in any way whatsoever. The person who reproduces the Ticket and the user of the Ticket’s copy are liable to prosecution. In case of loss or theft, WEEZEVENT is not liable for unauthorised Ticket use. Any lost or stolen ticket is neither exchangeable nor refundable. In case of loss, theft or duplication of the Ticket, please contact the Promoter.
Retraction delay, cancellation and refund
In accordance with Article L 121−20−4 of the Consumer Code, the Notes are not the subject of a right of withdrawal. All orders are firm and final.
A Ticket cannot be returned, exchanged or refunded even in the event of loss or theft.
A Ticket can only be refunded in case of cancellation of the Event and only upon the decision of the Promoter. WEEZEVENT operates only at the stage of distribution as an intermediary of the Promoter and it is not intended to receive the price of tickets that are distributed by the Promoter. Thus, WEEZEVENT cannot be held to any refund if it is not in possession of the ticket revenue and it cannot replace the Promoter in the frame of his obligations.
In this context, refunds by WEEZEVENT will only be made if the latter has been allowed to do so by the Promoter.
You will be informed of the possible cancellation of the Event, its postponement or its modification by the company WEEZEVENT if, and only if, it has previously been informed by the Promoter. We therefore invite you to stay in touch with the Promoter to be informed about the Event.
In the event that WEEZEVENT is allowed to make a refund on behalf of the Promoter, only those buyers who have placed an order on the WEEZEVENT website and whose name appears on the Ticket can be reimbursed.
Your refund, excluding reservations via the «offline payment», will be made by Weezevent on behalf of the Promoter only if the Promoter has deposited to Weezevent the money needed to proceed to refund. Indeed, WEEZEVENT acts only as an intermediary of the Promoter and it is not personally liable for reimbursement. The reimbursement can only occur:
- If the Promoter has voluntarily requested the reimbursement of the buyers,
- Or if the Promoter has accepted the refund request from the buyers.
By purchasing a Ticket with the WEEZEVENT technology, you expressly agree to waive any claim against WEEZEVENT for reimbursement purposes, as WEEZEVENT do not receive the ticket revenue. WEEZEVENT will do everything possible to allow you to be refunded by the Promoter.
It is reminded that any decision to cancel, postpone or modify an Event is the responsibility of the Promoter and WEEZEVENT cannot take the place of the latter.
In the event of cancellation of an Event, the booking fee will, in any case, be retained by WEEZEVENT. In these cases, only the price of the Ticket will be refunded.
Behaviour during the Event
You will need to follow the Promoter’s guidelines when you are onsite at the Event.
The Rules of the Event may be made available either directly by the Promoter on his website, before access to the Event, or prior to the Event by email from the Promoter.
Except where otherwise stated, it is forbidden to photograph, film or record during the Event.
Liability – Applicable Law – Mediation
According to the French Law No.2004–575 of June 21, 2004 Article L 121−20−3 of the Consumer Code, WEEZEVENT is automatically liable to the consumer for the proper performance of obligations under the contract concluded at a distance.
As such, WEEZEVENT is liable to you for the proper Ticket transmission and if necessary for the proper payment execution. It is reminded that the choice of the use of WEEZEVENT services rather than another ticket distribution channel is your sole responsibility.
WEEZEVENT cannot however be held responsible for the smooth progress of the Event and the good performance of Promoter’s obligations including the holding of the Event, compliance with health and safety rules.
WEEZEVENT is indeed only acting on behalf of the Promoter as part of a technology provider and you remain entirely responsible for the choice of the Event and the choice of the Organiser.
Tickets sales referred to herein are subject to French Law.
In case of litigation, only the French courts have jurisdiction.
In general, Events are held under Promoter’s sole responsibility. Indeed, WEEZEVENT acts on behalf of the Promoter in the limited context of a technology provider. WEEZEVENT responsibility cannot be held for unexpected reasons beyond its control, including:
- Event cancellation,
– Event modification by the Promoter,
– Event postponement,
– And in general, any incident that may occur during the Event.
In the event of litigation, you have the possibility to resort to mediation and in particular to the mediation FEVAD and the Mediator of E-commerce. You can send your dispute settlement request for free to the FEVAD mediation service:
- By email to: firstname.lastname@example.org,
- Via an online form,
- By postal mail to: 60 rue la Boétie – 75008 Paris.
If no solution could be found within the deadline, you can be supported by the E-commerce Mediator, as the final amicable remedy.
The personal data that you communicate to us is only in order to allow the realisation of the transaction and to preserve the proof of it. This information also allows us to send you the Ticket (s) you ordered and, if possible, to contact you in case of cancellation or modification of the date, time or place of an Event for which you would be registered. This information is by default, the name, surname, e-mail address and telephone number of the participant and sometimes, depending on the needs necessary for the organisation of the Event, the company, the date of birth of the participant, postal address, a photograph, etc. For tracking purposes, the buyer’s IP address and the payment reference number from the bank provider are also retained.
This data allows in particular:
- Your identification,
- The proof that you are allowed to attend to the Event,
- The proof of the particular conditions of one or another of the price categories of the Event,
- Interaction with third-party access control solutions,
- The distribution of practical information on the progress of the Event,
- The preservation of the proof of the transaction.
You are reminded that the Promoter sets up the Event before the sale of the Tickets. Therefore, the personal data processed is the information that is requested by the Promoter at this moment.
You have at any time a right to access and rectify data concerning you from WEEZEVENT concerning the data that it is required to collect and keep in the context of its own obligations (art. 34 of the law «Informatique and Freedom «of January 6, 1978). Requests to be sent to: WEEZEVENT – 164 rue Ambroise Croizat, Building Le Verone – 8th floor, 93200 Saint Denis – FRANCE. The website www.WEEZEVENT.com is registered with the French CNIL and has the following registration number: 1291474 (available on the website www.cnil.fr).
By validating your order, you agree that WEEZEVENT transmits your personal data to the Promoter. It is reminded that the Promoter informs WEEZEVENT about the data it intends to obtain. Any acceptance of an order therefore implies recognition of the transmission of the information provided to the Promoter. In accordance with legal provisions, the transmission of data is necessary for the proper performance of the contract binding you to the Promoter. As such, WEEZEVENT cannot be held responsible for any use that may be made of this data by the Promoter. You will also be able to exercise your rights directly with the Promoter (right of access, rectification, erasure and opposition, right to the limitation of the treatment, right to the portability of the data, right of not be the subject of an automated individual decision (including profiling)).
Finally, we inform you that we are also likely to transmit your data to our own service providers. In this context, we strive to ensure that our providers ensure confidentiality.
WEEZEVENT client service
For all information or questions, the WEEZEVENT Client Service is available.
You will find WEEZEVENT details in the «Contact» section available on the «Home Page» of www.WEEZEVENT.com.
WEEZEVENT is a company that offers Event Promoters the possibility to create their own ticketing, registration or online invitation module for their Events from the website www.WEEZEVENT.com.
Company name: SAS WEEZEVENT
Registered office: 14, rue de l’Est – 21000 Dijon
Correspondence office : 164 Rue Ambroise Croizat SAINT DENIS (93200) – FRANCE.
Legal representative: Pierre-Henri DEBALLON
Publication Director: Pierre-Henri DEBALLON
Website hosting WEEZEVENT.com: AMAZON AWS, 67 Boulevard du Général Leclerc CLICHY (92110) – FRANCE.
Share capital: 72,212 euros
RCS: 503 715 401 00017
No. ID TVA: FR93503715401
Phone: 01 84 16 55
Acceptance of the general terms
By validating the order, you accept the order as well as the entire T&Cs herein without reserve. The data registered by WEEZEVENT constitutes proof of the entire transaction that occurred. You also accept the general terms that the Promoter could have communicated to you which complete the present T&Cs.
Law of the contract
These Terms and Conditions and the provision of the Services to you are governed by the laws of France.
Special note for International use
Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. By way of illustration and not limitation, you agree to comply with all applicable laws and regulations (foreign and domestic) regarding the transmission of technical data exported from France or the country in which you reside.
Terms and conditions
These terms and conditions are translated from the French version which is the reference in case of any dispute.
Last update: 15 March 2018