General Terms and Conditions of Sale — WeezTicket

Ticketing and Online Registration System

9304–4238 Québec Inc., oper­at­ing under the name Weezevent (“Weezevent”), offers a spe­cial­ized ser­vice (the “Ser­vice”) which enables you to pur­chase tick­ets, book admis­sion, receive online invi­ta­tions or make dona­tions (col­lec­tive­ly referred to as the “Tick­ets”) to pub­lic, pri­vate or pro­fes­sion­al events (col­lec­tive­ly referred to as the “Events”) set up by orga­niz­ers or char­i­ties (col­lec­tive­ly referred to as the “Orga­niz­ers”).

Orga­niz­ers may opt to make the Ser­vice direct­ly acces­si­ble on the web­site or use the Ser­vice to cre­ate their own Event tick­et­ing mod­ules on the afore­men­tioned web­site or on oth­er websites.

Weezevent acts as a ser­vice provider, work­ing on behalf of Orga­niz­ers. Con­se­quent­ly, as regards Tick­et sales, Weezevent’s exclu­sive role is that of an inter­me­di­ary, act­ing as an agent in the name and on behalf of said Organizers.

Weezevent is sole­ly respon­si­ble for mar­ket­ing Tick­ets. In no way does it inter­vene in the orga­ni­za­tion of Events. Tick­ets are sold by the Orga­niz­er, not by Weezevent.

Thus, Orga­niz­ers remain ful­ly respon­si­ble for the suc­cess of their Events.

Tick­ets are sold on Weezevent’s servers in real time, in accor­dance with the Event details pro­vid­ed by the Orga­niz­er when he/she sets up the Event.

You are there­fore informed of Tick­et avail­abil­i­ty in real time.

Registration Form

To effec­tu­ate a trans­ac­tion using the Ser­vice, you must pro­vide all rel­e­vant infor­ma­tion request­ed on the reg­is­tra­tion form. You acknowl­edge that the infor­ma­tion you pro­vide is both accu­rate and complete.

An access code may be required to make pur­chas­es using the Weezevent Ser­vice. You are ful­ly respon­si­ble for any activ­i­ty gen­er­at­ed via your account, includ­ing any actions that result in a loss of con­fi­den­tial­i­ty or the ille­gal use of your access code.

Ticket Prices

Tick­et prices are giv­en in Cana­di­an dol­lars. A ser­vice charge is applic­a­ble to each tick­et sold. The ser­vice charge can be includ­ed in or exclud­ed from the price of the tick­et. When the ser­vice charge is exclud­ed from the price of the tick­et it is also out­lined at the begin­ning of the pur­chase process with the applic­a­ble taxes.

Should the Orga­niz­er so request, you may receive receipts instead of Tick­ets for cer­tain Events. In this case, the receipts must be exchanged for Tick­ets at the entrance hall, at least thir­ty (30) min­utes pri­or to the start of the Event.

Tick­et prices are based on the rates in effect at the time the order was processed.

Availability and Seating Plan

Dur­ing order place­ment, you will be informed of your cho­sen Tick­et avail­abil­i­ty in real time.

Should all or part of your cho­sen Tick­et class be unavail­able, the Ser­vice will inform you of this. You may then opt to pur­chase Tick­ets in anoth­er class, sub­ject to their availability.

If the num­ber of Tick­ets you request is greater than the num­ber of Tick­ets avail­able in the cho­sen class or anoth­er pro­posed class, the Ser­vice may assign you non-con­tigu­ous seats.

In any case, you will be able to ver­i­fy that the order meets your expec­ta­tions before you con­firm your purchase.

If the Orga­niz­er has pro­vid­ed Weezevent with a num­bered seat­ing plan, the Ser­vice will make it avail­able to you dur­ing the book­ing process. Seat­ing plans are intend­ed for infor­ma­tion­al pur­pos­es only.


To pur­chase Tick­ets, you must pay by cred­it card on the Weezevent Ser­vice plat­form. Weezevent accepts Visa and Mas­ter­card and, if avail­able and cho­sen by the Orga­niz­er, Amer­i­can Express. Any addi­tion­al pay­ment options will be indi­cat­ed dur­ing the pay­ment phase.

Once the pay­ment has been con­firmed by Weezevent, in the name and on behalf of the Orga­niz­er, an order con­fir­ma­tion and an invoice will be auto­mat­i­cal­ly sent to you via email.

Tick­ets can be reserved for cer­tain Events. In this case, the Ser­vice will only reg­is­ter the reser­va­tion. You will then need to pay the Orga­niz­er directly.

Payment Security

Weezevent employs all rea­son­able tech­ni­cal devices cur­rent­ly in use to ensure the secu­ri­ty of its online pay­ment sys­tem. While it is impos­si­ble to guar­an­tee 100% pro­tec­tion, the con­fi­den­tial­i­ty of bank­ing infor­ma­tion is secured by SSL, which ver­i­fies cred­it card pay­ment access rights and encrypts all exchanges.

Weezevent uses the CIC Bank’s solu­tion to accept payments.

Electronic Tickets

Upon con­fir­ma­tion of your order, you will receive an email con­tain­ing the Tick­et in elec­tron­ic form (in the body of the mes­sage or as an attach­ment) to be print­ed at home on 8 ½” x 11″ paper.

The buyer’s first and last name will be print­ed on each Tick­et. The Orga­niz­er may request that the first and last name of the attendee is print­ed on each Tick­et or that no infor­ma­tion of this type appears on the Tickets.

Each Tick­et has a unique bar­code enabling you access to the Event. One Tick­et allows one per­son to access the Event. Should a valid Tick­et be lost, stolen or dupli­cat­ed, only the per­son hold­ing the Tick­et will be able to access the Event. You are ful­ly respon­si­ble for the use of your Ticket.

Ticket Printing Conditions and Validity

Tick­ets are only valid if they are print­ed on dou­ble-sided 8 ½” x 11″ blank white paper. The print for­mat must not be mod­i­fied, the print­ing must be of good qual­i­ty and all infor­ma­tion appear­ing on the Tick­et must be leg­i­ble. Tick­ets may be print­ed in black and white or in colour.

Tick­ets that are only par­tial­ly print­ed, stained, dam­aged or illeg­i­ble may be reject­ed by the Orga­niz­er and thus con­sid­ered invalid.

The Orga­niz­er may choose to accept oth­er meth­ods of Tick­et pre­sen­ta­tion: mobile phone, tablet, etc. If applic­a­ble, these meth­ods will be indi­cat­ed dur­ing the order­ing process.

Ticket Use and Validity

All orders are firm and final.

Weezevent will nei­ther exchange tick­ets nor refund them.

Tick­ets are for per­son­al use only and are non-assign­a­ble. Unless the Orga­niz­er has giv­en his/her express con­sent, Tick­ets may not be assigned, sold or trans­ferred. Should the Orga­niz­er give his/her con­sent for resale, a Tick­et may not be sold for more than the price indi­cat­ed on it. Orga­niz­ers may take legal action against buy­ers who attempt to sell Tick­ets for a price high­er than the price indi­cat­ed on the Tickets.

Tick­ets are only valid for the venue, ses­sion, date and pre­cise time of the Event. If you are late for an Event, access is no longer guar­an­teed. Should this occur, you are not enti­tled to any type of refund. You are advised to arrive at least 30 min­utes before the Event is sched­uled to begin.

Orga­niz­ers may choose to impose strict time lim­its with no admis­sion time leeway.

Ticket Control and Event Access

The Orga­niz­er is respon­si­ble for check­ing the Tick­ets unless he/she has del­e­gat­ed this respon­si­bil­i­ty to a third par­ty. The unique bar­code and, if applic­a­ble, the buyer’s name print­ed on the Tick­et ensure the Ticket’s validity.

If the Orga­niz­er opt­ed to have the first and last name of atten­dees print­ed on the Tick­ets, he/she may ask to see ID before allow­ing atten­dees to enter the Event venue. In this case, you will need to show valid pho­to ID if you wish to attend the Event.

When an Orga­niz­er sets up an Event via the Ser­vice, he/she may list oth­er doc­u­ments that must be pre­sent­ed to enter the Event venue. The Orga­niz­er will inform you of any such require­ments pri­or to the Event. He/she is respon­si­ble for check­ing these documents.

You must keep your Tick­et for the dura­tion of the Event.

You are respon­si­ble for retain­ing your Tick­et, and Event access may be refused even if your name appears on the Tick­et. Orga­niz­ers have no way of guar­an­tee­ing the authen­tic­i­ty of Tick­et copies print­ed at home. Should anoth­er indi­vid­ual present an iden­ti­cal Event tick­et pri­or to your arrival, you may be denied access to the Event, even if your name appears on the Tick­et. You will not be enti­tled to a refund.

Fraud, Loss or Theft

The repli­ca­tion, dupli­ca­tion or forgery of a Tick­et, by any means, is strict­ly pro­hib­it­ed. Orga­niz­ers may take legal action against any indi­vid­ual who forges a Tick­et or who uses a forged copy of a Tick­et. Weezevent is not respon­si­ble for the illic­it use of a Tick­et in the event of loss or theft. Tick­ets that are lost or stolen are nei­ther exchange­able nor reim­bursable. If your Tick­et is lost, stolen or dupli­cat­ed, please con­tact the Event Organizer.

Cancellation or Postponement of an Event

Event Orga­niz­ers who pro­mote Tick­et sales via the Ser­vice remain inde­pen­dent con­trac­tors, sep­a­rate from Weezevent. Weezevent acts as a ser­vice provider, work­ing on behalf of Orga­niz­ers. There­fore, Weezevent’s exclu­sive role is that of an inter­me­di­ary, act­ing as an agent in the name and on behalf of said Organizers.

Any deci­sion to can­cel or post­pone an Event is the sole respon­si­bil­i­ty of the Orga­niz­er, and Weezevent can­not be held liable in this regard.

Should an Event be can­celled or post­poned, you will be informed by the Orga­niz­er, or by Weezevent if, and only if, the Orga­niz­er appris­es Weezevent of the situation.

It is your respon­si­bil­i­ty to con­tact the Event Orga­niz­er and ask about their refund and exchange poli­cies. Any Tick­et exchanges or refunds will be con­duct­ed based on these policies.

By pur­chas­ing a Tick­et via the Ser­vice, you waive any and all refund and exchange claims against Weezevent.

Appropriate Event Behaviour

Each Orga­niz­er sets his/her own rules per­tain­ing to the Event’s orga­ni­za­tion. The acqui­si­tion of a Tick­et entails com­pli­ance with these rules. You are bound by these rules at the Event venue.

Except in spe­cial cir­cum­stances, you may not take pho­tographs, film or make record­ings dur­ing the Event.


Weezevent acts as a ser­vice provider, work­ing on behalf of Orga­niz­ers. Con­se­quent­ly, Weezevent acts an agent, in the name and on behalf of Event Orga­niz­ers, to pro­mote Tick­et sales.

Weezevent’s sole respon­si­bil­i­ties are to ensure suc­cess­ful Tick­et trans­mis­sion and, if applic­a­ble, prop­er­ly process your payment.

Weezevent may not be held liable for any fail­ure to make a reser­va­tion or effec­tu­ate a trans­ac­tion due to a mal­func­tion or IT sys­tem or Inter­net net­work error. If, due to a pay­ment pro­cess­ing error, the price paid for a Tick­et is incor­rect, Weezevent reserves the right to can­cel the Tick­et or the sale of the Tick­et and the pay­ment in full. This pro­vi­sion applies regard­less of whether the price dis­crep­an­cy is due to human error or to a tech­ni­cal mal­func­tion relat­ed to the Service.

Weezevent is not respon­si­ble for the Event’s suc­cess­ful orga­ni­za­tion or the prop­er per­for­mance of the Organizer’s oblig­a­tions, includ­ing com­pli­ance with hygiene and safe­ty regulations.

Events take place under the sole respon­si­bil­i­ty of the Orga­niz­er. You express­ly acknowl­edge that Weezevent may not be held liable for any acts, errors, omis­sions, state­ments, guar­an­tees, vio­la­tions or neg­li­gence on the part of Orga­niz­ers, or for any dam­ages that may occur as a result.

With­out lim­it­ing the gen­er­al­i­ty of the fore­go­ing, Weezevent may not be held liable for rea­sons that do not fall with­in its com­pe­tence, such as:

  • An Event’s cancellation,
  • The mod­i­fi­ca­tion of an Event by the Organizer,
  • An Event’s postponement,
  • And, more gen­er­al­ly, any inci­dent that may occur dur­ing the Event.

Applicable Law and Competent Jurisdiction

These Gen­er­al Terms and Con­di­tions of Sale and the Ser­vice are gov­erned by the laws in force in the province of Québec and must be inter­pret­ed in accor­dance with these laws, to the exclu­sion of the Unit­ed Nations Con­ven­tion on Con­tracts for the Inter­na­tion­al Sale of Goods, if applic­a­ble. You irrev­o­ca­bly agree that any dis­pute relat­ed to these Terms and Con­di­tions of Sale, or to the Ser­vice, shall be referred to a com­pe­tent court in the judi­cial dis­trict of Mon­tréal, in the province of Que­bec, to the exclu­sion of any oth­er court or poten­tial jurisdiction.

Personal Data Protection

Weezevent is com­mit­ted to pro­tect­ing the per­son­al data and pri­va­cy of its cus­tomers and Ser­vice users. Weezevent’s pol­i­cy regard­ing the nature of the infor­ma­tion col­lect­ed when using the Ser­vice, the rea­sons for which this infor­ma­tion is col­lect­ed and the use made of this infor­ma­tion is avail­able on a sep­a­rate page enti­tled: Per­son­al Data Pro­tec­tion Policy.

Weezevent Customer Service

Should you have any ques­tions or require fur­ther infor­ma­tion, please con­tact Weezevent’s Cus­tomer Ser­vice Department.

Contact Details

7080, rue Alexan­dra Bureau 306
Mon­tréal (Québec) H2S 3J5
Tel: 514–419-2666

Acceptance of General Terms and Conditions

By con­firm­ing your order, you accept the order and all pro­vi­sions out­lined in these Terms and Con­di­tions, with­out reser­va­tion. The data record­ed by Weezevent are deemed to be authen­tic and con­sti­tute proof of all past trans­ac­tions. You also agree to any terms and con­di­tions that the Orga­niz­er may send to you, as the lat­ter sup­ple­ment these terms and conditions.

Last update: 27 Novem­ber 2017