<meet the team> Maeva, CSO

<meet the team> Maeva, CSO

To sup­port our growth, Weezevent is recruit­ing new tal­ent in France and abroad.
To learn more about the Client Suc­cess team, which accom­pa­nies our organ­is­ers’ biggest events, read Mae­va’s pro­file below.

In this inter­view, Mae­va dis­cuss­es her pas­sion for the events indus­try and how it led her to join Weezevent 5 years ago. She address­es her mis­sions as a Client Suc­cess Offi­cer, her role as team leader, and her way of work­ing with the dif­fer­ent depart­ments at Weezevent.

1. Can you tell us about your career path to date?

I start­ed my career in a very dif­fer­ent field: biol­o­gy applied to the food indus­try. In addi­tion to my job, I start­ed vol­un­teer­ing at music events.

Whilst vol­un­teer­ing at Rock en Seine, I realised that I want­ed a career in the music indus­try. I start­ed a course to become a con­tem­po­rary music pro­duc­tion man­ag­er and I worked for con­cert halls, record­ing stu­dios, festivals…

As an intern for the French fes­ti­val “Nuits Sonores”, I accom­pa­nied the pro­duc­tion direc­tor in the deploy­ment of cash­less pay­ment with Weezevent. I had a great time, full of emo­tions and discoveries.

After this adven­ture, I want­ed to join the Weezevent team. I was con­vinced that the tech­nol­o­gy was super inno­v­a­tive for its time — and it was — and that it brought some­thing new to both the par­tic­i­pants’ expe­ri­ence and the organ­is­ers’ work.I was free­lanc­ing for Weezevent dur­ing the sum­mer of 2017, and then I was giv­en a chance to become a CSM (Client Suc­cess Manager).
Since 2021, I have been a CSO (Client Suc­cess Offi­cer), and am respon­si­ble for a team of CSMs.

2. What are your tasks within the Client Success division? 

The pur­pose of the Client Suc­cess divi­sion is to sup­port event organ­is­ers in their events, advise and train them on our technologies.

As a man­ag­er with­in this divi­sion, I sup­port the growth of Weezevent by recruit­ing, train­ing, and coach­ing the CSMs that join us. I have a team of 4 CSMs that I man­age. I guide them in the qual­i­ta­tive accom­pa­ni­ment of the organ­is­ers that they are respon­si­ble for.

With my pro­mo­tion from CSM to CSO my objec­tive is to be a rela­tion­al ref­er­ence rather than an oper­a­tional one for the organ­is­ers I accom­pa­nied. Client ser­vice is essen­tial to Weezevent, and we do every­thing we can to facil­i­tate the dai­ly life of the organ­is­ers we work with.

I also work along­side the oth­er CSOs to cre­ate and opti­mise our mon­i­tor­ing, per­for­mance and train­ing tools.
Last­ly, I also con­tribute to the sup­port of the teams that devel­op in oth­er coun­tries includ­ing the UK.

3. Can you tell us about a project or success you have contributed to?

In Sep­tem­ber 2021, I accom­pa­nied the Glob­al Cit­i­zen Paris event in imple­ment­ing tick­et­ing, access con­trol and con­tact­less pay­ments.
This event is one of sev­er­al events organ­ised in var­i­ous cities around the world to sup­port impor­tant caus­es such as glob­al warm­ing and poverty.
The french event took place on the Champs de Mars, in Paris. It wel­comed around 20,000 par­tic­i­pants, mak­ing it one of the few major events in 2021.

The reg­is­tra­tion process, mul­ti-audi­ence access con­trol, con­fig­u­ra­tion of the venue, and san­i­tary restric­tions all made the event a great chal­lenge, but above all a great success.

4. Can you tell us about an outstanding experience you had at Weezevent?

My first vol­un­teer mis­sion was at the French fes­ti­val “Rock en Seine”. When, in 2019, I accom­pa­nied them as CSM, it was a gen­uine recog­ni­tion for me, as it was the very same fes­ti­val that pushed me to change my career path.
My work con­cerned two major areas for the fes­ti­val: access con­trol and cash­less pay­ments. Every­thing went smooth­ly, leav­ing me with a sense of pride. This is when I said to myself “I know exact­ly why I am doing this job”. A very spe­cial moment for me!

5. How does the Tech team collaborate with the other Weezevent teams?

At Weezevent there are two client rela­tion­ship depart­ments : the Client Suc­cess team, which sup­ports large accounts, and the Client Ser­vice team, which takes care of organ­is­ers who only require occa­sion­al guidance.

We work togeth­er to exchange infor­ma­tion between our depart­ments. Our aim is to fol­low the same guide­lines and to han­dle sub­jects in the same way to ensure the same ser­vice qual­i­ty for every event organ­is­er who choos­es Weezevent.

Our activ­i­ty implies that we work close­ly with the Oper­a­tions team. They are a very valu­able resource for us as they are respon­si­ble for ensur­ing the deliv­ery of all nec­es­sary equip­ment to the organ­is­ers on time. They also man­age the sched­ul­ing of free­lancers, trans­port and accom­mo­da­tion arrange­ments for on-site teams. There would be no event with­out them!

The oth­er CSOs and I col­lect feed­back and sug­ges­tions from the organ­is­ers and for­ward them to the Tech and Prod­uct teams. This allows us to devel­op the roadmap togeth­er, and to deter­mine the pri­or­i­ties for the com­ing year.

6. How would you describe Weezevent to a stranger?

Weezevent is a dynam­ic, inno­v­a­tive, and famil­ial company.

  • Dynam­ic, because we nev­er get bored. Our sec­tor, the events indus­try, is very rich in chal­lenges and excit­ing sub­jects. We work with event organ­is­ers from all sec­tors and of all sizes, which dri­ves us to be as flex­i­ble as pos­si­ble to meet their needs. It’s very stim­u­lat­ing, you nev­er get bored!
  • Inno­v­a­tive, because we live in tune with the present. It is vital to stay in sync with our cus­tomers’ expec­ta­tions. We don’t rest on our lau­rels, and this is very stim­u­lat­ing in our dai­ly work.
  • Famil­ial, because even though we now have over 100 employ­ees world­wide, we have kept a start-up spir­it. The work atmos­phere is very enjoy­able. We are all very invest­ed, and with­out this atmos­phere and sup­port among the teams, it would be complicated.

7. Weezevent is constantly growing and becoming more international. How do these changes translate into your daily life?

One of the biggest chal­lenges for 2022 for the CSOs is the inter­na­tion­al­i­sa­tion. We are work­ing on the best way to include all the inter­na­tion­al offices to our work­ing process.

Our mis­sion is to stan­dard­ise the expe­ri­ence of those who are already part of our group’s work­force, and to sup­port and train those who are join­ing us. It is also about allow­ing event organ­is­ers to have a sim­i­lar expe­ri­ence with Weezevent, regard­less of their location.

8. Do you have an anecdote about your daily life or your team to share with us?

Every Fri­day, the Deliv­ery teams (Client Suc­cess, Client Ser­vice and Oper­a­tions) get togeth­er and every­one is invit­ed to share their views. It’s a relax­ing moment where we can assess our week and unwind as a team. This allows us to keep in touch and to pre­serve our cross-team rela­tion­ships.

9. Aside from Weezevent, what motivates you or what drives you everyday? 

Music is the rhythm of my life! When I’m not work­ing for live events (con­certs, fes­ti­vals, clubs etc.) I’m attend­ing them. How­ev­er, with the cur­rent san­i­tary sit­u­a­tion, it has­n’t been easy… So I dis­cov­ered a new hob­by: hik­ing!
After two years of “down­time” for music, I can now name all the best hik­ing trails in and around Paris.

Does Maeva’s sto­ry inspire you and would you like to join the Weezevent adventure?
Send your appli­ca­tion to us now!

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