As a global solution for events, staying ahead with the right technology is essential. This last year, several key improvements have been made across all Weezevent solutions: ticketing, access control, cashless payments, crew management & CRM marketing. These updates are a direct response to your feedback, ensuring that event technology keeps up with the demands.
This article highlights our biggest innovations in 2024, aimed at streamlining event operations and enhancing security, giving organisers more flexibility and control to deliver exceptional experiences.
Summary
WeezTicket
Online ticketing system for all events
New payment methods available
We now offer PayPal and Klarna (pay in 3 instalments) as payment options for ticket purchases. This feature adds to giving the client a bundle of possibilities in online payment. Additionally, PayPal is accepted for cashless top up transactions in Europe and the UK, providing greater flexibility and simplifying the payment process for your attendees.
Enhanced multi-event module
For organisers managing multiple events, our enhanced multi-event module has been fully updated! Along with a more modern, mobile-friendly design, new features have been added to the multi-event ticketing module:
- Search Bar: Attendees can now search for events by name or start/end date.
- Status Information: A message displays the event status (completed / upcoming).
The best part? You don’t have to do anything! This update applies automatically to all multi-event modules created in the new interface.
Form field translation
Reach a global audience by having the option of translating the names and descriptions of your form fields into 16 different languages. This ensures your international attendees can easily understand and engage with your platform when buying tickets.
WeezAccess
Smooth and secure access control for all events
Manage attendee access rights directly from the app
You can now manage attendee access rights directly in the WeezAccess app on your device. Switch your operator to ‘Admin’ and search for the attendee detail screen. You will now be able to choose between add, edit, or remove access. In just a few clicks the new data will be transported to all Weezevent devices.
This feature enhances your ability to manage attendees effectively, all from your mobile device on site.
Customisable scan screens
A new screen is now available when scanning tickets, offering more detailed information about the participant’s ticket type, balance, seat number, age, etc. The personnel at the entrance can now be of better help providing information to the attendee while scanning their ticket.
This screen is fully customisable within your back-office, allowing you to tailor it to the specific needs of your event.
Export scan error reports
Get detailed insights into all fraudulent attempts during your event, along with the reason for the scan error (unknown ticket, already scanned, no access rights at this control point, etc.).
Reports are exported in .CSV format and can be retroactively downloaded for all events. These data remain accessible in your user interface for ongoing review.
WeezPay
Our cashless payment solution for all organisations
Inventory mode
Simplify your stock management with our new inventory mode. Using a simple interface, you can count items like barrels and bottles directly from your device. Plus, you can track any shortages, export the data, and soon even manage items in packaging to stay on top of your event’s stock.
Limiting refunds to consumed amounts
For enhanced security, we have introduced a system that limits cashless refunds to the actual amount a participant has consumed at the respective festival. When a participant enters an event and orders two drinks, the max refund allowed for any reason, is the price of two drinks.
This helps to reduce fraud risks and ensures that only legitimate transactions are refunded.
Enable tipping option
Give your attendees the opportunity to tip your staff directly from their cashless payment method. An extra button can now be available when showing the price to the attendee. The attendee is in full control of deciding to give this tip.
This not only improves customer satisfaction but also rewards your team instantly and seamlessly.
Customisable deposit return rules
You can now set different limits for allowed refundable items based on attendee categories (Staff / VIP / General Public). For example:
- Set a global allowance of 5, so festival-goers can return 5 more cups than they purchased.
- For staff, reduce the allowance to 0, ensuring they can only return what they’ve bought.
- For VIPs, increase the allowance to 10, accommodating larger orders.
This feature helps to streamline deposit returns and offers tailored experiences for different groups.
Tracking of sold and returned items
Now, every item sold and returned is accurately recorded in two different transactions, making it easier and more complete for you to manage stock and track sales. Get clear insights in your WeezPay dashboard and exports for better inventory and accounting.
Customisable UMT screens
Organisers using a UMT (Unmanned Top-up Terminal) at their cashless events can now fully configure and customise the screen directly through the back office. Tailor the user journey by setting individual timers for each step, adjusting the flow to fit your event, and selecting which screens to display, such as instructions or activation fees.
This enhanced flexibility ensures attendees enjoy a seamless top-up experience, making wallet charging smoother than ever.
WeezCrew
Online platform for crew management and accreditation
Crew management control
We’ve made key upgrades to the team registration feature, simplifying crew management. Now, one chosen member can manage the crew for quick setup. For example:
- The chosen task (VIP, bar, entrance, …) can now be managed by one responsible person that creates the team, invites the crew and instantly sets them up for the task.
This not only reduces the workload for the organiser, but also gives responsibility and freedom to the manager of specific tasks.
Enhanced crew portal
Along with a design upgrade, your crew members can now edit their personal information, availability, and task preferences directly from the member portal. This empowers your teams to manage and communicate their own details. It will reduce the admin work and improve efficiency in preparation of the event.
This self-service approach not only streamlines operations but also enhances team engagement and accountability.
Calendar view & reporting improvements
We’ve improved how you manage accreditations with a new calendar view. Easily track requested, allocated, and scanned accreditations, and instantly see who in each delegation has received theirs, all in one place.
With these new features, you are ready to tackle all the challenges related to organising your event, regardless of its size or nature! Discover all our solutions for access control, cashless payments, crew management and CRM-tools.
