Cashless: A project involving the whole organisation

Cashless: A project involving the whole organisation

In most organ­i­sa­tions, the var­i­ous com­po­nents of the event come togeth­er nat­u­ral­ly, like pieces of a puz­zle, thanks to the teams’ expe­ri­ence and habits. Every man­ag­er takes care of imple­ment­ing and organ­is­ing the assign­ments falling with­in their scope.

Imple­ment­ing a cash­less sys­tem is a dif­fer­ent project because it falls under the respon­si­bil­i­ty of every­one involved: com­mu­ni­ca­tion, tick­et­ing, bars, cater­ing, mer­chan­dis­ing, gen­er­al ser­vices, etc. Every ser­vice needs to ral­ly!

For many organ­i­sa­tions, this is the first time in a very long time that such a com­pre­hen­sive project is being car­ried out. When the deci­sion is made to inte­grate and roll-out a dema­te­ri­alised pay­ment solu­tion, it impacts the entire event. The deci­sion is tak­en ear­ly on and thus will fit into the var­i­ous stages of event plan­ning.

It often turns out that unit man­agers are not famil­iar with their col­leagues’ process­es and work­ing meth­ods. Inter­nal com­mu­ni­ca­tion prob­lems can sur­face when rolling-out the solu­tion.

There­fore, a cash­less project must be man­aged at the high­est lev­el of the organ­i­sa­tion, i.e. the gen­er­al man­ag­er and / or the CEO, because they will have to make deci­sions that can impact the whole event (set­ting up banks, impact on the num­ber of queues at entrances, pric­ing pol­i­cy for the ser­vice, etc.).

It is also impor­tant to hold reg­u­lar meet­ings with all key man­agers so that they all have access to the same lev­el of infor­ma­tion and can share their con­cerns.

How­ev­er, to ensure the cash­less sys­tem roll-out goes smooth­ly for every­one and is a com­plete suc­cess, it is essen­tial to appoint a Mr. or Mrs. Cash­less! This cash­less man­ag­er will be respon­si­ble for col­lect­ing queries from all the units of the organ­i­sa­tion and act as a point of con­tact with the cho­sen provider.

This point of con­tact can be a cur­rent employ­ee (gen­er­al ser­vices, tick­et man­ag­er, pro­duc­tion man­ag­er, trea­sur­er, etc.) or a new recruit ded­i­cat­ed to this project. Some major events even went so far as to cre­ate a role specif­i­cal­ly for this func­tion.

To go fur­ther and find out more about cash­less sys­tems, down­load our free white paper here.

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Cashless — much more than a payment solution

Payment is but a small part of the possible uses that “cashless” enables. Its main interest lays in building a complete eco-system. Integrating cashless to your event requires involvement of your entire organization, it enables you to not only manage your organisation but also develop new areas such as access control, management of specific audiences and partner activations for a richer user-experience.

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