Client Service Advisor M/F

Contract type

Autre

Location

Antwerpen

About

Weezevent is the French leading provider of Online Ticketing, Cashless Payment and Access Control solutions for live events of all kinds (from music festivals, to sports events, tasting events, conferences, ...) and any size (as large as Festival Les Vieilles Charrues, Hellfest, Rock en Seine, Live Nation's festivals, Grand Prix de France, UEFA Euro Fan zone Paris, to much smaller events). The flexibility of the Weezevent system makes it extremely user friendly and customisable to any type of event.

Founded in 2008, Weezevent wins the Innovation Grand Prize of the City of Paris in 2010, followed in 2014 by the European Innovation Award of the Fast 500 rewarding the fastest high tech growing companies.

After record-breaking 2017, Weezevent has decided to expand its team to execute on an aggressive growth plan beyond the French borders. Now the global team spans across France, The UK, Spain, Switzerland, Belgium, Portugal and Canada and counts 70 people.

Weezevent is seeking a Customer Service Advisor M/F based in Antwerp (remote possible).

Role

With the Client Service Manager, you manage the relationship with our users. By being the first point of contact for event organisers, you are the voice and signature of Weezevent. With responsiveness, empathy and a smile, you accompany our customers in the use of our various products and help them solve any problems they encounter.

You feel concerned by the problems of our customers and want to find the best solutions for each of them. As a true facilitator, you are also in contact with all of Weezevent's departments (marketing, management, invoicing, technical, product, sales, etc.). Your main missions are:

Reception and processing of incoming requests (phone, emails and social networks) ;
Claims follow-up ;
Creation of quotes for prospects and follow-up of invoicing ;
Punctual management of customer hotlines (telephone and emails) ;
Content production: online help articles.

Profile required

We are seeking for a personality:

know how to use Google before saying you don't know how to do something
is invested, dynamic
have a 'Client is king' concept in mind,
a positive, open and flexible attitude
energy and super powers
with a sense of humour

All of our positions are open to people with disabilities.